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POLICY

 

For questions related to our general policies, quality assurance, feedback back our coffee products, refunds, cancellation of orders, subscription memberships, our customer support team can be reached at support@NationalParksCoffeeCo.com and will respond to you within 24 to 48 hours.

 

Refund, Return and Exchange Policy

(AS of July 20, 2020)

Returns are only valid for 30 days after your purchase date.  If after 30 days, National Parks Coffee Company and/or our Affiliates cannot offer you a refund or exchange.

Additional non-returnable items:
1) Gift cards

2) At this time, (July 20, 2020) Due to Covid-19 these items are not accepted for return a/or exchange:

a) Opened Coffee Packages

b) Tumblers and Drinkware

c) French Press Carafes

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable):

Any item not in its original condition is damaged or missing parts for reasons not due to our error


Any item that is returned more than 30 days after delivery

 

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.


If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.


Then contact your credit card company, it may take some time before your refund is officially posted.


Next contact your bank. There is often some processing time before a refund is posted.


If you have completed all of that is required and you still have not received your refund yet, please contact us at support@NationalParksCoffeeCo.com

 

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@NationalParksCoffeeCo.com and send your item to 4640 Cass Street, Suite 9326, San Diego, CA 92109

 

Gifts and Gift Credits
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

 

Shipping
To return your carefully packaged product to avoid possible shipping damages. Please mail your products in a package to 4640 Cass Street, Suite 9326, San Diego, CA 92109

You are entirely responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, Covid19 related restrictions, weather conditions, transport restrictions, etc. the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. 

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